Support & Contact

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Contact Information

Email

hello@picsolv.com

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Address

Istanbul, Turkey

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Response time

We typically respond within 24 hours during business days.

Business Hours

Mon - Fri9:00 - 18:00
Sat10:00 - 16:00
SunClosed

Frequently Asked Questions

Everything you need to know about Picsolv

What is Picsolv and what does it do?

Picsolv is an AI-powered platform for event photo management and analytics. You can create event albums with QR codes, automatically deliver photos to participants using facial recognition technology, and get detailed analytics reports.

What products do you offer?

We offer three main products: Picsolv Partner (professional event photo distribution), Picsolv Studio (photo sales platform), and Picsolv Share (individual event creation).

How does the coin system work?

When you purchase a package, the specified amount of coins (pic) is added to your account. You mainly use these coins to cover photo upload and storage costs. Every user gets 10 free AI edits per day, and these do not consume your coin balance. Your coins remain in your account indefinitely.

How does facial recognition technology work?

The AI-powered facial recognition system automatically detects and matches faces in event photos. Participants can easily find and download their own photos. This feature is optional and can be enabled per event.

How do I create a QR code?

A QR code is automatically generated when you create an event. You can share this QR code at the event entrance or anywhere you want. Participants can scan the QR code to join the album and upload photos.

Is my data secure?

Yes, your data is completely secure. We are GDPR compliant and all photos are stored encrypted. Your photos can only be viewed by event participants.